Effective Date: 26 January 2026
Last Updated: 26 January 2026
This Refund Policy (“Policy”) applies to the mobile applications Garagaty and Garagaty Partners.
This Policy covers payments made to [Company Name] for:
promoted/featured garage listings
paid advertisements / boosts
premium placement
auction-related fees (if any)
any other paid digital services offered by us inside the Apps
Not Covered: Payments made directly between customers and garages/partners for repairs, parts, or offline services are not processed by us. Refunds for those must be handled directly with the garage/partner.
You may be eligible for a full refund if:
you were charged incorrectly (duplicate charge / wrong amount), or
you paid for a service that never started (not published/activated), or
the service was not delivered due to a technical failure on our side, or
a purchase was made without your authorization (subject to verification).
You may be eligible for a partial refund or account credit if:
a paid promotion/ad was active for only part of the time due to our technical issue, or
we cancelled a service after it started for reasons not caused by your violation.
Refunds are generally not provided if:
you change your mind after a promotion/ad has started
you are unhappy with results (low views/leads/sales) when the service ran as purchased
your content/ad was removed or rejected due to policy or Terms & Conditions violations
the service has been fully delivered
the request is made too late after purchase (unless required by law)
If you purchased via:
Apple App Store: Refund requests must be submitted to Apple and follow Apple’s refund rules.
Google Play Store: Refund requests must be submitted to Google and follow Google’s refund rules.
We can help with verification details, but Apple/Google make the final decision for store-billed transactions.
To request a refund, email Ali.alkandery@hotmail.com with:
your account phone/email
payment receipt or transaction ID
purchase date and amount
the service purchased (ad/promotion/featured listing/fee)
reason for the refund request
We may ask for additional information to verify the request and prevent fraud.
Approved refunds are issued to the original payment method where possible.
If the original method is unavailable, we may offer store credit.
Timing depends on your bank/payment provider and may take several business days.
If you file a chargeback with your bank/payment provider, we may temporarily suspend your account until the dispute is resolved. We recommend contacting us first so we can try to solve the issue faster.
We may update this Policy from time to time. The “Last Updated” date will change accordingly. Continued use of the Apps means you accept the updated Policy.
Email: Ali.alkandery@hotmail.com
