Cancellation Policy (Garagaty & Garagaty Partners)

Effective Date: 26 January 2026
Last Updated: 26 January 2026

This Cancellation & Refund Policy (“Policy”) applies to the mobile applications Garagaty and Garagaty Partners.

1) Scope (What this Policy covers)

This Policy covers payments made to Garagaty for:

• promoted/featured garage listings

• paid advertisements

• premium placement / boosts

• auction-related fees (if any)

• any other paid digital services offered inside the Apps

Important: Payments between users and garages/partners (for repairs, services, parts, or offline transactions) are not handled by us. Those cancellations/refunds must be agreed directly between the user and the garage/partner.

2) Cancellation of Paid Promotions / Ads / Featured Listings

A) Before the service starts

If you request cancellation before the promotion/ad/feature goes live (before approval, publishing, or start time), we may:

• cancel it, and

• issue a full refund (minus any non-refundable payment gateway charges, if applicable), or

• offer account credit (if you prefer), depending on your request.

B) After the service starts

Once a promotion/ad/feature has started (published/active), cancellation is allowed, but generally:

• no refund is provided for the used time, impressions, clicks, or exposure already delivered.

• We may provide a partial refund or credit only if:

  • we failed to provide the service due to a technical issue on our side, or

  • the service was wrongly charged/duplicated, or

  • required by applicable law.

C) Rejected or removed content

If an ad/listing/promotion is rejected or removed because it violates our Terms & Conditions, policies, or legal requirements, you may not be eligible for a refund.

3) In-App Purchases via Hesabe

If you purchased through:

• Apple App Store, refunds are handled by Apple under Apple’s policies.

• Google Play Store, refunds are handled by Google under Google’s policies.

In such cases, we can assist with documentation, but the final decision is made by Apple/Google.

4) Auction Cancellations (If auctions are enabled)

• Auction creators should avoid cancelling active auctions without valid reason.

• If an auction is cancelled by the creator or due to policy violations, any paid auction-related fees (if applicable) may be non-refundable, except where required by law or if we are responsible for a technical failure.

5) How to Request Cancellation or a Refund

To request a cancellation/refund, contact us at Ali.alkandery@hotmail.com with:

• your account phone/email

• transaction ID / receipt screenshot

• the feature purchased (promotion/ad/auction fee)

• reason for the request

We may request additional information to verify the payment.

6) Processing Time and Refund Method

• Approved refunds are typically issued to the original payment method where possible.

• If not possible, we may provide store credit.

• Refund timing depends on your bank/payment provider.

7) Non-Refundable Cases (Examples)

Refunds are generally not provided for:

• change of mind after a promotion/ad has started

• poor business results (e.g., low leads/sales) when the service ran as purchased

• content removed due to policy/Terms violations

• services already fully delivered

8) Policy Updates

We may update this Policy from time to time. The “Last Updated” date will change accordingly. Continued use of the Apps means you accept the updated Policy.

9) Contact Us

Email: Ali.alkandery@hotmail.com